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Customer Service Commitment

Superior products. Superior service.

We strive to develop protective police and military gear that is more advanced and reliable than anything else on the market. When it comes to our customer service, we have the same commitment to the highest standards.

How do we offer unparalleled customer service every day?

  • Outstanding communication: Throughout the ordering process, our team members are available to speak on the phone during business hours, and you are guaranteed a timely response when you reach out to us with a query.
  • On-time deliveries: Our customers are always impressed with our prompt deliveries, regardless of the size of the order.
  • No customer is too small: We appreciate customers and orders of all sizes, and ensure every customer receives the same great personalized communication and commitment to delivery time of our body armour products.

We also provide a convenient online chat portal for those with basic questions and a preference for online chat communication.

For PRE Labs, superior customer service is a cornerstone of our company, and we intend to keep it that way.