Bilingual Customer Support Representative

Job Type: Full Time
Start Date: As soon as possible
Positions Available: 1

PRE Labs Inc. designs and manufactures scientifically engineered solutions for military, law enforcement, and security personnel. With decades of experience in protective solutions, PRE Labs aims to provide maximum protection to our domestic and international customers across a range of security operations. Our focus is to integrate state-of-the-art emergent technologies and manufacture innovative survivability products to substantially increase the odds of survival for those who protect and enforce peace globally.

Role Description:

We are seeking a professional and service-oriented Bilingual Customer Support Representative (English/French) to join our team. Working directly with the Director of Customer Relations the successful candidate will be the company representative for multiple law enforcement departments. This role serves as a critical point of contact for PRE Labs customers in Ontario and Quebec.

Job responsibilities:

• As a member of the Customer Relations team your responsibility would be to interact either in person or virtually with PRE Labs customers based in Ontario and Quebec.
• Provide information regarding product information, delivery timetines, and general services
• Maintain accurate documentation of inquiries and interactions in secure systems
• Ensure compliance with privacy legislation and confidentiality standards
• Escalate sensitive or complex matters to appropriate supervisory personnel
• Provide support to officers and administrative staff as needed
• This is not a sales position.
• As we are customer-centric there is the expectation of travel.

Qualifications and skills:

• Fluency in both English and French (spoken and written) required
• Minimum 1–3 years of customer service or public service experience
• Ability to handle sensitive information with discretion and integrity
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and database/records management systems
• High school diploma required

Additional Requirements:

• Ability to obtain and maintain security clearance.
• Clear criminal record
• Canadian citizen
• Ability to work in Canada
• Have your own vehicle and current drivers license

Key Competencies:

• Professionalism and integrity
• Strong verbal and written communication
• Attention to detail
• Ability to physically and emotionally work in a fast paced environment

Compensation:

• $50,000 - $60,000 per year based on experience
• Comprehensive benefits package
• Ongoing professional development
• Meaningful work serving the community

How to Apply

There is one (1) full-time paid position available for this role. Benefits after 3 months of employment. Only applicants selected for an interview will be contacted.

Please send your resumé to hr@prelabsinc.ccom.