Pay: CA$19.00 - CA$23.00 per hour

Job description:

Position Overview

We are seeking a full time, reliable and customer-focused Customer Service Representative to join our team. In this role, you will be one point of contact for customers, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Resolve product or service issues by clarifying customer concerns and determining appropriate solutions
• Process orders, forms, applications, and requests accurately
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with internal teams to escalate and resolve complex issues
• Provide product and service information to customers
• Identify opportunities to improve customer experience and processes
• Virtual sizing sessions

Qualifications

• High school diploma or equivalent (post-secondary education is an asset)
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to handle high-volume interactions and multitask effectively
• Proficiency with basic computer systems and customer support tools
• Must be comfortable with supporting customers to take virtual measurements

Key Skills

• Active listening and empathy
• Conflict resolution
• Time management and organization
• Adaptability and patience
• Team collaboration
• Fluency in French is considered an asset but not essential

Work Environment

• Fast-paced, customer-focused environment
• May involve shift work, including evenings or weekends (depending on company needs)

What We Offer

• Competitive compensation
• Training and development opportunities
• Supportive team environment
• Opportunities for career growth

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person

Please e-mail resume and cover letter to hr@prelabsinc.com