Effective October 21, 2020
PRE Labs will need to verify the validity and documentation of the purchaser before the sale of any body armour products.
Depending on where you live, there may be restrictions on the purchase of body armour. When in doubt, check your local laws and regulations to find out if you require a permit.
Purchasing Body Armour in Canada
The Canadian provinces of Alberta, British Columbia, Manitoba, and Nova Scotia each control who can legally possess body armour:
PRE Labs offers a 60-day custom fit guarantee and will alter your carrier/panels free of charge providing:
Alternations will be subject to additional costs if:
Alterations will be performed upon PRE Labs receipt of a completed RMA form with alteration/resizing instructions and any payment information if required (Purchase Order or Credit Card) along with the returned product. Alterations may be subject to additional lead times but under normal circumstances we address them as a priority whenever possible.
All returns and exchanges will be handled on a case by case scenario. Please note that PRE Labs is not responsible for items damaged during shipping.
PRE Labs offers a two (2) year warranty on materials and workmanship for all its carriers and a warranty period of five (5) years for all armour panels. Please refer to the full warranty documentation included with your product for further details.
Do not attempt to repair your carrier or armour panels yourself as it may affect the ballistic performance of your product. If you observe any damage or potential issues with your vest carrier or armour panels, please contact us immediately.
All repairs outside of the stated warranty period will be subject to additional costs.
We pride ourselves in producing high-performance armour products that are unmatched in quality, offer a superior fit, and provide exceptional comfort. Please call us at 1-877-435-7360 if you have any questions about any of our sales policies. Thank you for choosing PRE Labs!
If you are unable to find the information you are looking for, please contact our Customer Service Representatives and we will be happy to help answer your questions.
Customer Service Hours:
Toll Free: 1-877-435-7360
7 a.m. to 3:30 p.m. Mon-Fri PST
Click here for sizing and order forms.
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